IT Support Engineer
Location: Singapore Contract: Permanent

  • Ensure that any technical and procedural changes provided by the Service Desk and the IT Support team are followed, working to best practice methodology
  • Install, configure, test, maintain, monitor and troubleshoot end user hardware and software, networked peripheral devices as well as networking software products In line with Group IT best practices
  • To escalate incidents and service requests to line management, which are beyond the job-holder’s capability or resource capacity in an effective manner to optimise the quality of service provided to the users.
  • Onsite support / helpdesk / operation training including hardware and software
  • Perform other related duties and responsibilities as assigned by line management

Requirements

  • Higher diploma or above in IT or equivalent discipline.
  • Microsoft Certified Professional - Windows 10, Office 365 or equivalent experience.
  • Minimum three years experience in a helpdesk environment with extensive knowledge of PC, LAN, Windows platforms, file servers, Windows Server administration, Printer servers and TCP/IP networking, AD, DNS, DHCP
  • Self-motivated with good communication and interpersonal skills.
  • Good command of both spoken and written English


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